Privacy Policy

Last updated: January 15, 2026

1. Introduction

MedRoute AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and/or use our mobile application (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

We may collect information about you in various ways, including:

  • Personal Data: Name, email address, phone number, billing information, and other information you provide when creating an account or purchasing our services.
  • Usage Data: Information about how you use our Platform, including your browsing actions, search queries, and other data related to your interactions with our Platform.
  • Device Information: Information about the device you use to access our Platform, including IP address, browser type, operating system, and mobile device identifiers.
  • Location Data: We may collect precise location data if you grant us permission to do so through your device settings, which is necessary for route optimization features.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Platform
  • Process and complete transactions
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and requests
  • Communicate with you about products, services, offers, and events
  • Monitor and analyze trends, usage, and activities in connection with our Platform
  • Detect, prevent, and address technical issues
  • Personalize your experience on our Platform
  • Develop and display content tailored to your interests
  • For marketing and advertising purposes

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

5. Disclosure of Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • To Comply with Legal Obligations: We may disclose your information where we are legally required to do so.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You own the data you create and upload to the Platform — accounts, contacts, notes, routes, and visit activity. Subscribers on the CRM Sync plan can export their data to CSV at any time, and customers on all plans can request a one-time export of their data by contacting us.

7. Security of Your Information

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Despite our efforts, please be aware that no security measure is perfect or impenetrable.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These might include the right to access, correct, or delete your personal information. Please contact us using the information provided below to make such requests.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@medroute.ai

Return to Home